1. RIGHT OF WITHDRAWAL
Under Spanish law, you have the right of withdrawal which means you may return the product you have received if it does not meet your expectations.
You can do this within at most 14 calendar days from when you receive the product. Due to the nature of the products sold on this website, if you wish to return a product, you must not open it so that it remains fit for consumption.
If you do open the product, your right of withdrawal will not apply pursuant to the exclusions in section 103 of Spain’s Royal Legislative Decree 1/2007 of 16 November enacting the recast text of the Consumer and User Protection Act and supplementary legislation as amended by section 28, paragraph e), of Act 3/2014 of 27 March.
When JOSEP Mª MALLAFRÉ ROVIRA arranges pickup of the product being returned, once the condition of the goods has been checked we will refund the purchase price by the same means of payment you used to pay for the order within at most 14 calendar days from when we receive your request for withdrawal. If you return the product using a carrier of your choice, the 14-day refund period will begin from the time when JOSEP Mª MALLAFRÉ ROVIRA is notified the goods have been dispatched or, failing that, from when the product is received.
The costs of returning goods under the right of withdrawal are borne by the buyer.
To exercise your right of withdrawal, you will have to tell us about your decision to withdraw from the contract by means of an unequivocal statement.
You must complete and send the withdrawal form electronically on the website mallafre.com. This option means you will receive an acknowledgement of receipt of your withdrawal request straight away which you will then have to confirm for your withdrawal to take effect. You only need to send us your notification about your intention to exercise this right before the end of the cooling-off period.